trendcrest Order & Shipping Policy

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Thank you for choosing trendcrest. Every grocery and kitchen essential you order from us is handled with attention and care from the moment it leaves our facility. This policy explains exactly how we process, ship, and track your orders so you know precisely what to expect between checkout and delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We process and dispatch these orders within 1–2 business days, defined as Monday through Friday, excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are, whenever feasible, handled that same day. Orders placed after 2:00 PM EST, or at any time over the weekend, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed in specialized cold-chain packaging and shipped only Monday through Thursday, so they never sit in transit over a weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has been dispatched from our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

trendcrest also ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs handling charges upon arrival. These charges are set by the destination country's customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

Once your order leaves our facility, we send an automated shipping confirmation email with a direct tracking link and the carrier's details.

If you have not received a tracking number or see no tracking updates within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after an order is placed.

• If you need to correct a shipping address or change your order, please contact us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery we send:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, notify us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is happy to help:

• Official Business Name: trendcrest
• Customer Support Email: [email protected]
• Customer Support Phone: 12148857961
• Physical Business Address: 773 Evergreen Hills Rd, Dallas, TX 75208-2516, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST